Experience" up to 4 free journeys

I left something in the HeinerLiner.
Who can I contact?
Then call our customer advisory service: Phone 06151 / 709-4000.
or write an e-mail to heinerliner@heagmobilo.de.
Please state the following:
1. the journey time,
2. a description of the lost item
3. Your contact details.

You find foreign objects in the HeinerLiner?
Give it to the driver, please.
He hands it in at the end of his shift.
Found objects should be recorded in our system within 24 hours.
The next day, you can take the found object to the customer centre of the
HEAG mobilo at Luisenplatz.

The HeinerLiner is dark-coloured and HeinerLiner is written on the vehicle.
When booking, we will tell you the registration number of your HeinerLiner.

There is a seat for children aged about 4 - 12 years.
The child seat is suitable for a weight of 15 - 36 kg.
The child seat belongs to group 2 / 3.
You need a child seat?
Then please tell the driver.

You are welcome to bring other child seats or infant carriers.

You are responsible for the child seat and for buckling up.

Children under 12 years of age and smaller than 1.50 metres are only allowed on
be taken in the prescribed seats with seat belts.
This is regulated by the law § 21 para. 1a StVO.

Yes, they may.
Children up to and including 5 years of age must be accompanied by a person of full age.
This person must buckle the child in properly with the appropriate child seat.
As indicated above.
You are 6 to 15 years old?
Then you can travel alone in the HeinerLiner with the consent of your parents.
However, we need proof of age and a declaration of consent from your parents.

Conspicuous and inconsiderate persons need not be driven.
For example, among persons under the influence of alcohol or drugs.
The drivers decide this based on the situation.
All passengers should feel comfortable.

Yes, if another passenger can be picked up on the way.
However, the original fare always remains the same.

Normal is a stopover in the route of a passenger.
With many passengers, it can also be more.
The time until arrival for the stopovers is already taken into account in the app.

No. Food and drink are prohibited on the HeinerLiner.

Yes. We have converted five cars.

You can indicate that you are a wheelchair user when booking.
Then we'll send you a vehicle with a boarding ramp.
Do you have an anti-tip device for your wheelchair? Then bring it with you. Or attach it to your wheelchair beforehand.

You need an escort?
Then book a place for the accompanying person.
The accompanying person travels free of charge.

Who gets the severely disabled discount?
Only the person booking.
And that is under "wheelchair user".

In our Flyer you can read all the information. Just go to Flyer click.

You are allowed to take smaller pieces of luggage and hand luggage.
You can keep it on your lap or in the footwell.
We cannot transport larger items of luggage, bulky goods or bicycles.

No, that is not possible.

No.
But there are exceptions:

• You are a person with a disability and need a dog to help you.
• Small pets in suitable transport containers without their own seat.

Your safety is important to us.
The drivers are trained and authorised to drive you.
The cars are serviced regularly.
You are insured in the car.
Your luggage and valuables are not.

The HeinerLiner waits 2 minutes at the pick-up point.
Then he drives on.
You still have to pay for the journey.
Are you often not at the pick-up location?
Then we can block your account.

The journey by direct route, for example, takes 10 minutes.
Then the journey takes a maximum of 13 minutes.
No matter how many people get on or off.

The HeinerLiner can transport a total of 7 passengers.
In the Corona situation, however, only 4 passengers.
Sometimes you can be alone or with a few people in the vehicle.